Terms & Conditions

Welcome to Titanium Guardz. These Terms & Conditions (“Terms”) govern your access to and use of the Titanium Guardz website, including browsing, purchasing products, creating an account, and communicating with us.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the website.

These Terms are intended for an ecommerce store operating in India and should be read together with our Privacy Policy, Shipping Policy, and Refund & Returns Policy. India’s Consumer Protection (E-Commerce) Rules, 2020 apply to goods sold through digital/electronic networks and cover e-commerce retail.

1. About Titanium Guardz

Titanium Guardz is a brand offering premium smartphone screen-protection products, including tempered-glass screen protectors designed for specific smartphone models.

For questions regarding orders, products, payments, shipping, returns, or these Terms, you can contact us at:

Phone: +91 72019 87973
Email: info@titaniumguardz.com
Website: titaniumguardz.com

2. Acceptance of These Terms

By using this website, you confirm that:

  • You have read and understood these Terms.
  • You agree to comply with these Terms and applicable laws.
  • The information you provide to us is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not use the website in a manner that could harm, disrupt, or interfere with our website, systems, or services.

Electronic transactions and communications are legally recognized under India's Information Technology Act, 2000.

3. Website Use

You may use the Titanium Guardz website to:

  • Browse products and product information
  • Check compatibility information
  • Place orders
  • Make payments through available payment methods
  • Contact customer support
  • Access other legitimate website features

You must not:

  • Use the website for unlawful or fraudulent activities
  • Attempt to gain unauthorized access to our systems
  • Introduce malicious software or harmful code
  • Interfere with website functionality
  • Copy or misuse our branding, content, images, product descriptions, or other intellectual property without permission
  • Attempt to manipulate prices, orders, reviews, discounts, or website functionality
  • Use automated systems to scrape or collect website content without authorization

We may restrict or terminate access to the website where reasonably necessary to protect the website, our customers, our business, or comply with applicable law.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, compatibility information, and other information displayed on our website are accurate.

However, minor variations may occur between the product displayed online and the physical product because of:

  • Screen/device settings
  • Photography and lighting
  • Manufacturing or packaging variations
  • Updates to product design or packaging
  • Printing differences

Product images are intended to provide a visual representation of the product and should not be treated as a guarantee of exact color reproduction on every device.

5. Smartphone Compatibility

Titanium Guardz tempered glass products are designed for particular smartphone models.

Customers are responsible for checking the correct:

Brand → Series → Model → Variant

before placing an order.

Different smartphone models may have different display dimensions, camera cutouts, edges, buttons, sensors, or other physical characteristics.

Selecting a product simply because it belongs to the same smartphone series does not necessarily mean it is compatible with every device in that series.

Please verify the exact model before purchase.

Where Titanium Guardz has supplied the wrong model, please contact us according to our Refund & Returns Policy.

6. Product Pricing

All product prices displayed on the website are the prices applicable at the time of purchase, unless otherwise stated.

We reserve the right to modify product prices, discounts, promotions, bundles, or other commercial terms at any time. Changes will not normally affect an order that has already been successfully accepted and confirmed, except where correction of an obvious pricing or listing error is required.

Any applicable taxes, shipping charges, or other charges will be shown at relevant stages of the purchase process.

7. Orders

Placing an order on the website constitutes a request to purchase the selected product.

After an order is submitted, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order may be cancelled or rejected in circumstances including:

  • Product unavailability
  • Incorrect pricing or listing information
  • Payment failure
  • Inaccurate or incomplete customer information
  • Suspected fraudulent activity
  • Shipping restrictions
  • Technical errors
  • Other legitimate operational or legal reasons

Where an accepted prepaid order is cancelled by us and a refund is due, the applicable amount will be refunded through the appropriate payment method, subject to applicable law and our Refund & Returns Policy.

8. Payment

Payments may be processed through third-party payment gateways and other payment-service providers made available on the website.

You agree to provide accurate payment and billing information.

Titanium Guardz does not generally store complete payment-card details on its own systems where such information is handled directly by the applicable payment provider.

A payment may be treated as successfully completed only after confirmation from the applicable payment provider.

9. Shipping and Delivery

Orders are generally processed within 1–3 business days after successful order confirmation and payment.

Estimated delivery timelines are:

Metro Cities: 3–5 business days
Tier 2 / Tier 3 Cities: 5–8 business days
Remote / Extended Service Areas: 7–10 business days

These are estimated delivery periods and may vary because of courier operations, weather, holidays, regional restrictions, address issues, or other circumstances.

For complete information, please refer to our Shipping Policy.

10. Returns, Refunds and Replacements

Returns, refunds, exchanges, and replacements are governed by our Refund & Returns Policy.

Because Titanium Guardz products are precision-fit tempered-glass protectors for specific smartphone models, customers should confirm compatibility before opening or installing the product.

Generally, an installed or used tempered-glass protector may not qualify for return where the issue results from customer error, subject to applicable law.

Nothing in these Terms is intended to remove or restrict any consumer right that cannot legally be excluded.

The Consumer Protection (E-Commerce) Rules require applicable e-commerce entities to provide consumers with relevant information about return, refund, exchange, warranty, delivery and related terms and address certain circumstances involving defective, deficient, misdescribed, or improperly delivered goods.

11. Order Cancellation

You may request cancellation of an order as soon as possible after placing it.

Cancellation may be possible before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.

Where an order cancellation is permitted, any eligible refund will be processed according to the applicable payment method and our policies.

12. Promotions and Discount Codes

Titanium Guardz may offer promotional codes, discounts, bundles, campaigns, or other promotional benefits.

Promotions may be subject to specific conditions, including:

  • Validity period
  • Minimum order value
  • Product exclusions
  • Customer eligibility
  • One-time-use limitations
  • Other conditions displayed with the promotion

Unless expressly stated otherwise, promotional offers cannot be combined.

We may correct, suspend, or discontinue a promotion where necessary because of technical errors, misuse, fraud, or other legitimate reasons.

13. Intellectual Property

All content available on the Titanium Guardz website, including but not limited to:

  • Logo and brand identity
  • Product photographs
  • Packaging visuals
  • Graphics
  • Videos
  • Product descriptions
  • Website design
  • Text
  • Icons
  • Illustrations
  • Layouts
  • Trademarks and other branding materials

is owned by or licensed to Titanium Guardz or its relevant rights holders.

You may not reproduce, copy, modify, distribute, publish, sell, commercially exploit, or otherwise use our protected content without prior written permission, except where permitted by law.

14. User Reviews and Submitted Content

Where the website allows customers to submit reviews, photographs, comments, feedback, or other content, you are responsible for ensuring that your submission:

  • Is truthful and not misleading
  • Does not violate another person's rights
  • Does not contain unlawful, threatening, abusive, defamatory, obscene, or fraudulent material
  • Does not contain malicious code
  • Does not infringe intellectual-property or privacy rights

By submitting content to the website, you grant Titanium Guardz permission to use, reproduce, display, and publish that content for legitimate business, marketing, customer-service, or website purposes, subject to applicable law.

We may remove or decline to publish content that violates our policies or applicable requirements.

15. Third-Party Services

Our website may use third-party services for functions such as:

  • Shopify ecommerce infrastructure
  • Payment processing
  • Shipping and logistics
  • Analytics
  • Customer communications
  • Marketing
  • Fraud prevention
  • Other technical services

Your interaction with these third-party services may be subject to their own terms and privacy policies.

Titanium Guardz is not responsible for the independent policies, content, availability, or actions of third-party services outside our reasonable control.

16. Links to Other Websites

Our website may contain links to third-party websites or services.

These links may be provided for convenience or additional information.

A link to a third-party website does not necessarily mean Titanium Guardz endorses or guarantees that website, its content, products, or services.

You access external websites at your own discretion and subject to their respective terms and policies.

17. Website Availability

We aim to keep the Titanium Guardz website available and functioning properly, but continuous or uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of:

  • Maintenance
  • Updates
  • Technical problems
  • Hosting or network issues
  • Security incidents
  • Third-party service interruptions
  • Circumstances beyond our reasonable control

We may modify, suspend, or discontinue any part of the website when reasonably necessary.

18. Disclaimer

To the extent permitted by applicable law, information on this website is provided for general product and purchasing purposes.

We make reasonable efforts to keep website information accurate and current, but product information, availability, pricing, specifications, and content may change.

Nothing in these Terms excludes any legal rights, warranties, or protections that cannot lawfully be excluded or limited.

19. Limitation of Liability

To the extent permitted by applicable law, Titanium Guardz will not be responsible for indirect, incidental, special, consequential, or purely economic losses arising from website use or reliance on website content where such liability may lawfully be excluded.

This limitation does not apply to liability that cannot legally be excluded or limited.

For product-related issues, our liability and available remedies will be subject to applicable law and the circumstances of the relevant transaction.

20. Fraud, Abuse and Misuse

We may investigate suspected fraudulent, abusive, or unauthorized use of our website, including:

  • Fraudulent payments
  • False return or damage claims
  • Repeated misuse of promotions
  • Account abuse
  • Unauthorized access attempts
  • Deliberate manipulation of website systems
  • Misuse of customer-service processes

Where appropriate and legally permitted, we may suspend or restrict transactions, accounts, or website access while an issue is investigated.

21. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, process, store, and protect personal information.

By using the website, you acknowledge that information may be processed as described in our Privacy Policy.

22. Changes to These Terms

Titanium Guardz may update these Terms from time to time to reflect changes in:

  • Products or services
  • Website functionality
  • Business operations
  • Payment or shipping processes
  • Legal or regulatory requirements
  • Other legitimate business requirements

The updated Terms will be posted on this page with a revised Effective Date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer-protection and other mandatory legal rights.

Nothing in these Terms is intended to prevent a consumer from exercising a legal right or remedy available under applicable law.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to apply.

25. Contact Us

For questions regarding these Terms, products, orders, payments, shipping, returns, or other website matters, contact:

Titanium Guardz
Phone: +91 72019 87973
Email: info@titaniumguardz.com
Website: titaniumguardz.com