Refund & Returns Policy

At Titanium Guardz, we want you to receive the correct, undamaged screen protector in perfect condition. Because our products are precision-fit tempered-glass protectors designed for specific smartphone models, we follow a clear return and replacement process.

This policy applies to products purchased directly through the Titanium Guardz website.

Under India’s Consumer Protection (E-Commerce) Rules, e-commerce businesses are expected to clearly disclose their refund, return, exchange, warranty and related terms, and should not refuse applicable returns/refunds where goods are defective, deficient, not as advertised/agreed, or delivered later than the stated delivery schedule, subject to applicable law.

1. Return & Replacement Window

Customers should contact Titanium Guardz within 48 hours of receiving the order if the product:

  • Arrives damaged
  • Is defective
  • Is broken or cracked on arrival
  • Is materially different from the product ordered
  • Is missing from the package
  • Has an incorrect model/version supplied by Titanium Guardz

Requests submitted after 48 hours may be reviewed at our discretion, subject to the nature of the issue and applicable law.

2. Product Condition for Returns

For a return or replacement to be accepted, the product should generally be:

  • Unused
  • Uninstalled
  • In its original packaging
  • Complete with included accessories, installation materials and other components
  • In resalable condition, except where the issue itself concerns damage or a manufacturing defect

For a damaged or defective item, please do not install or continue using the product once the issue is identified.

3. Incorrect Phone Model

Titanium Guardz screen protectors are designed for specific smartphone models.

Customers are responsible for selecting the correct phone model before placing an order.

Before purchasing, please carefully check the selected:

Brand → Series → Model → Variant

A return or refund may not be available where the customer has ordered the wrong model or variant and the product has already been opened, installed, used, or otherwise damaged.

Where the incorrect model was shipped by Titanium Guardz, we will review the order and arrange an appropriate replacement or refund.

4. Damaged Product on Delivery

If your package arrives damaged, please take clear photographs of:

  • The outer shipping package
  • The product box
  • The damaged product
  • Any visible damage to the contents

Please contact us within 48 hours of delivery with the order number and photographs.

This helps us evaluate the issue and coordinate with our shipping/logistics partner where necessary.

5. Defective Product

If you believe your Titanium Guardz product has a manufacturing defect, contact us within 48 hours of receiving the product.

Our team may request photographs, videos, order details, or other information necessary to evaluate the issue.

Depending on the circumstances, we may provide:

Replacement of the product, or
Refund of the eligible purchase amount

The final resolution will depend on the nature of the reported issue and applicable law.

6. Non-Returnable Situations

Unless otherwise required by applicable law, returns are generally not accepted for:

  • Tempered glass that has already been installed or applied
  • Products that have been used or intentionally damaged
  • Products damaged through incorrect installation
  • Products damaged through misuse, impact, bending, scratching, or improper handling after delivery
  • Products returned without the original packaging where the packaging is reasonably necessary to verify the product
  • Products where the wrong phone model was selected by the customer and the product has been opened or installed
  • Normal cosmetic variations that do not affect the product's functionality
  • Products returned after the applicable return period

We recommend checking your phone model carefully and inspecting the package before opening or installing the screen protector.

7. How to Request a Return or Replacement

To request a return, replacement, or refund, contact us at:

Email: info@titaniumguardz.com
Phone: +91 72019 87973

Please provide:

Order Number
Customer Name
Registered Mobile Number / Email
Reason for Request
Clear Photographs or Video, where applicable

Our support team will review the request and provide further instructions.

Please do not send products back to an address unless our team has provided the appropriate return instructions.

8. Return Shipping

For products that are confirmed to have been:

  • Damaged during delivery
  • Defective
  • Incorrectly supplied by Titanium Guardz
  • Materially different from what was ordered

Titanium Guardz may arrange or bear reasonable return/replacement shipping costs, subject to verification.

Where a return results from customer error, such as selecting the wrong model, any applicable return shipping or handling costs may be borne by the customer where permitted by applicable law.

9. Refunds

Where a refund is approved, the eligible refund amount will generally be returned through the original payment method used for the order, where technically possible.

Refunds may be processed after the returned product or relevant evidence has been reviewed and the refund request has been approved.

Depending on the payment provider or bank, the amount may take additional time to appear in the customer's account.

Any shipping, convenience, transaction, or other charges that are legally non-refundable or were not actually retained by Titanium Guardz may not form part of the refundable amount, subject to applicable law.

10. Refund Processing

Once a refund has been approved, Titanium Guardz will initiate the refund within a reasonable period.

The actual time taken for the funds to reach the customer's account may vary depending on:

  • Payment gateway
  • Bank
  • Card issuer
  • UPI provider
  • Other financial institution

Customers should retain the refund reference or transaction information provided by the payment provider where applicable.

11. Order Cancellation

Customers should contact Titanium Guardz as soon as possible if they wish to cancel an order.

Cancellation requests may be accepted when the order has not yet been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

Where cancellation is permitted, any refund will be processed according to the payment method and applicable refund terms.

Titanium Guardz will not impose an unlawful or disproportionate cancellation charge. The Consumer Protection (E-Commerce) Rules also address cancellation charges imposed on consumers and require parity where such charges are imposed.

12. Exchange / Replacement

Where an eligible replacement is approved, Titanium Guardz may provide a replacement product of the same model and specification, subject to stock availability.

If the exact replacement is unavailable, Titanium Guardz may offer another appropriate resolution, including a refund where applicable.

13. Late Delivery

If an order is not delivered within the delivery period communicated at the time of purchase, please contact our customer support team.

Where a delay gives rise to a return or refund right under applicable law, we will handle the request in accordance with the applicable legal requirements. The Consumer Protection (E-Commerce) Rules address situations involving failure to match advertised/agreed specifications and delivery beyond the stated delivery period.

14. Inspection Before Installation

Because Titanium Guardz products are designed for precise smartphone models, customers are strongly advised to:

Check the phone model → Check the product packaging → Inspect the glass → Confirm compatibility → Then install

Once the tempered glass has been installed, it may not be eligible for return because installation changes the product's condition.

15. Fraudulent or Abusive Claims

Titanium Guardz reserves the right to investigate suspected fraudulent, misleading, or abusive return/refund claims.

This may include cases involving:

  • False damage claims
  • Intentional product damage
  • Repeated misuse of the return process
  • Tampering with products or packaging
  • Returning a different product from the one purchased

Any action taken will remain subject to applicable law.

16. Changes to This Policy

Titanium Guardz may update this Refund & Returns Policy from time to time to reflect changes in our products, business processes, payment methods, shipping arrangements, or applicable legal requirements.

The updated version will be published on this page with a revised Effective Date.

17. Contact Us

For returns, replacements, cancellations, or refund-related questions, please contact:

Titanium Guardz
Phone: +91 72019 87973
Email: info@titaniumguardz.com
Website: titaniumguardz.com

Please include your order number whenever contacting us about an existing order.