Shipping Policy

At Titanium Guardz, we are committed to processing and delivering your screen-protection products safely and within the estimated delivery timelines communicated at checkout.

This Shipping Policy explains how orders placed through the Titanium Guardz website are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment.

Business days do not normally include Sundays or public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation and tracking information where available.

Orders may take additional time to process during:

• Sale periods
• Product launches
• Festivals and public holidays
• High-demand periods
• Unforeseen operational circumstances

2. Delivery Time

After dispatch, the estimated delivery time is generally:

These timelines are estimates and may vary depending on the destination, courier availability, weather, holidays, serviceability, and other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, where any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, shipping method, or promotional offers available at the time of purchase.

Any applicable free-shipping offer will be subject to the terms displayed on the website at the time of the order.

4. Shipping Locations

Titanium Guardz currently ships to serviceable locations within India.

Delivery availability may depend on the courier serviceability of the shipping address provided during checkout.

We may be unable to deliver to certain restricted, inaccessible, or non-serviceable locations.

5. Order Tracking

Once your order has been dispatched, tracking details may be sent to the email address or mobile number provided during checkout.

You can use the tracking information provided by the applicable courier or logistics partner to monitor the shipment.

Tracking information may take some time to become active after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House / Flat / Building details
• Street / Area
• City
• State
• PIN code
• Valid mobile number

Titanium Guardz is not responsible for delivery delays caused by incomplete, incorrect, or inaccurate address information supplied by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

Address changes may only be possible before the order has been dispatched.

7. Delivery Attempts

Our courier or logistics partner may make multiple delivery attempts depending on their standard delivery procedures.

Please ensure that someone is available to receive the package at the delivery address.

If a shipment cannot be delivered because the recipient is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the courier may return the package to us.

In such cases, additional shipping or re-delivery charges may apply where permitted and applicable.

8. Delayed Delivery

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur because of circumstances including:

• Weather conditions
• Transportation disruptions
• Courier delays
• Regional restrictions
• Natural events
• Public holidays
• Festivals
• High shipment volumes
• Incorrect or incomplete address information
• Other circumstances outside Titanium Guardz's reasonable control

A delivery estimate is not a guaranteed delivery date unless specifically stated otherwise.

If your order appears significantly delayed, please contact our customer support team with your order number.

9. Damaged Package on Delivery

Please inspect the package when you receive it.

If the outer packaging appears severely damaged, torn, opened, or tampered with, please take photographs or video of the package before opening it, where reasonably possible.

If the product inside is damaged, contact Titanium Guardz within 48 hours of delivery.

Please provide:

Order Number
Photographs of the package
Photographs of the product
A brief description of the issue

For more information, please refer to our Refund & Returns Policy.

10. Incorrect or Missing Product

If you receive:

• The wrong product
• The wrong smartphone model
• A missing item
• A product different from the one ordered

please contact us within 48 hours of delivery.

Our team will review the order and, where the issue is confirmed, arrange an appropriate replacement or other resolution.

Please do not install a model-specific screen protector if you believe the wrong product has been delivered.

11. Multiple Products in One Order

Depending on stock availability, fulfillment location, or logistics arrangements, products from the same order may occasionally be shipped separately.

If your order is dispatched in multiple shipments, you may receive separate tracking details.

12. Undelivered or Returned Shipments

A shipment may be returned to Titanium Guardz if:

• The address is incorrect or incomplete
• The recipient is unavailable after applicable delivery attempts
• The PIN code or location is not serviceable
• The shipment is refused
• Other courier-related delivery conditions prevent completion

Once a shipment is returned to us, please contact customer support for assistance.

Any applicable re-shipping charges may be communicated before a replacement shipment is arranged.

13. Prepaid and Payment Confirmation

Orders are shipped only after successful payment confirmation where the selected payment method requires advance payment.

In the event that a payment is debited but the order is not successfully confirmed, please contact us with the relevant transaction information so that the payment status can be reviewed.

14. Product Model Verification

Titanium Guardz tempered glass products are designed for specific smartphone models.

Before placing your order, please carefully verify the selected:

Brand → Series → Model → Variant

The shipping of a product does not mean that the selected model is suitable for every device within the same smartphone series.

Please ensure that the correct model has been selected before completing your purchase.

15. Changes to Shipping Policy

Titanium Guardz may update this Shipping Policy from time to time to reflect changes in our shipping partners, delivery areas, processing procedures, charges, or operational requirements.

Any revised policy will be published on this page with an updated Effective Date.

16. Contact Us

For shipping, delivery, tracking, or order-related questions, please contact:

Titanium Guardz
Phone: +91 72019 87973
Email: info@titaniumguardz.com
Website: titaniumguardz.com

When contacting us regarding an existing order, please include your order number so we can assist you more efficiently.