Privacy Policy

At Titanium Guardz, we respect your privacy and are committed to protecting the personal information you provide while using our website, purchasing our products, or communicating with us.

This Privacy Policy explains how Titanium Guardz (“we,” “us,” “our”) collects, uses, stores, and protects your information when you visit or make a purchase from our website.

By using our website or placing an order, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Create an account on our website
  • Place an order
  • Enter your details during checkout
  • Contact us through email, phone, contact forms, or other communication channels
  • Subscribe to our newsletter or promotional communications
  • Participate in surveys, offers, promotions, or other website activities

Depending on how you interact with our website, the information may include:

Personal and Contact Information

  • Full name
  • Email address
  • Mobile/phone number
  • Billing address
  • Shipping/delivery address

Order and Transaction Information

  • Products purchased
  • Order details
  • Transaction details
  • Billing and shipping information
  • Refund, return, or replacement information

Payment information may be processed by our payment-service providers. We do not generally receive or store your complete payment-card details on our own systems.

Technical and Usage Information

When you browse our website, certain information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Referring pages
  • Approximate location derived from technical information
  • Date and time of visits
  • Website interaction and usage information

Shopify and certain third-party services supporting the store may process information relating to your activity, device, browser, network connection, and transactions as part of providing their services.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Deliver products to the address provided
  • Send order confirmations and shipping updates
  • Process payments and refunds
  • Provide customer support
  • Respond to inquiries and requests
  • Handle returns, replacements, and other after-sales services
  • Maintain and improve our website and services
  • Prevent fraud, misuse, unauthorized activity, and security incidents
  • Maintain appropriate business and transaction records
  • Communicate important service-related information
  • Send promotional or marketing communications where permitted and, where required, with your consent
  • Comply with applicable legal and regulatory requirements

We use personal information only for appropriate purposes connected with operating and improving our business and providing services to customers.

3. How We Share Your Information

We do not sell your personal information as a standalone commercial product.

We may share information with trusted service providers where necessary to operate our business and provide our services. These may include:

Shopify and Technology Providers
Our online store is powered by Shopify. Shopify and related service providers may process customer, transaction, technical, and usage information as part of operating the ecommerce platform.

Payment Service Providers
Payment information may be processed by third-party payment gateways and financial service providers to securely process transactions.

Shipping and Logistics Providers
We may provide relevant customer information, such as name, phone number, and delivery address, to courier and logistics partners for order fulfillment and delivery.

Service Providers
We may use third-party providers for website hosting, analytics, customer support, communications, fraud prevention, marketing, or technical services.

Legal and Regulatory Authorities
We may disclose information where required or permitted by applicable law, legal process, court order, regulatory requirement, or to protect our rights, customers, property, or business.

Third-party providers may process information according to their own privacy policies and contractual obligations.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember shopping-cart and session information
  • Understand website traffic and usage
  • Improve website performance
  • Personalize parts of your shopping experience
  • Support advertising or marketing activities where applicable

Shopify provides merchants with customer-privacy controls, including tools for privacy policies, cookie banners, and data-sharing preferences, depending on applicable requirements and store configuration.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security of information transmitted to or stored by us or our service providers.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing and maintaining records of transactions
  • Providing customer support and after-sales services
  • Managing returns, refunds, and warranties where applicable
  • Meeting accounting, tax, legal, regulatory, and dispute-resolution requirements
  • Protecting our legal rights and preventing fraud or misuse

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our internal practices.

7. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information, including the ability to request access to, correction of, or deletion of certain personal information, or to raise concerns about how your information is processed.

Where applicable, you may also have choices regarding marketing communications and certain data-processing activities.

Shopify notes that customers may submit privacy-related requests such as access or deletion requests, while merchants are responsible for handling requests applicable to their own stores and obligations.

To make a privacy-related request, please contact us using the details provided below.

8. Marketing Communications

We may occasionally send you promotional communications about Titanium Guardz products, offers, launches, or updates.

Where required by applicable law, we will seek appropriate consent before sending certain marketing communications.

You may request to stop receiving promotional communications by using the unsubscribe mechanism included in an email or by contacting us directly.

Please note that even after opting out of promotional communications, we may still contact you regarding transactions, orders, account activity, customer support, security, or other important service-related matters.

9. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is restricted by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social-media platforms, payment providers, shipping services, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

11. International Data Processing

Some third-party service providers used to operate our store may process information outside your country or jurisdiction.

Where information is transferred or processed across jurisdictions, the relevant service providers may use contractual, technical, organizational, or other measures as required by applicable law.

For Shopify-powered stores, Shopify may process customer information as part of its ecommerce infrastructure and services.

12. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business, website functionality, technology, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised Effective Date.

We encourage you to review this page periodically.

13. Contact Us

For privacy-related questions, requests, complaints, or concerns, please contact us:

Titanium Guardz

Phone: +91 72019 87973
Email: info@titaniumguardz.com

Website: titaniumguardz.com

Please include sufficient information in your request so that we can understand and appropriately respond to your query.